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Incorrect payment

It may take up tow to ten working days until your payment is communicated and the account in U:SPACE is balanced. If that is not the case there was an error in the payment. You need to check the data (personal semester data according to U:SPACE, amount due…) and then need to follow the steps below.

If you make an incorrect payment the amount paid cannot be related to your tuition fee account at the University of Vienna. The result is that your study program is not continued and you lose the admission.

What types of incorrect payment occur?

The following errors occur frequently:

  1. The personal semester data are not entered correctly, are missing or were entered in the wrong place.
  2. The personal semester date of the wrong semester were used
  3. You did not use the original payment bill
  4. you paid cash without presenting the orginal payemnt bill
  5. You made an EPS payment and the amount was booked twice
  6. The original payment bill was used but still an error occurred.
  7. The amount paid is not the one prescribed as tuition fee/students' union fee (including insurance)
  8. obsolet bank account data were used

Option 1: wrong or missing personal semester data:

You forgot to enter the personal semester data, made a mistake copying them, entered them in a wrong place in the online banking form (e.g. in the field "reference", Verwendungszweck).

In this case, the amount can not be related and is transfered back to the account of the applicant.
Please notice that any bank charges are in the expense of the account holder!

Option 2: You used the personal semester data of a wrong semester

You used the personal semester data of a wrong semester?

If the balance in U:SPACE is not even within two to ten working days, the amount cannot be related and is transfered back to the account of the applicant.
Please notice that any bank charges are in the expense of the account holder!

Option 3: You did not use the original payment bill

You used a blank payment bill? In this case the payment cannot be related to your tuition fee account at the University of Vienna, as the data personal semester data is often missing or the bank fails to transfer them with the payment (even if you wrote the data on the payment bill).

In this case, the amount can not be related and is transfered back to the account of the applicant.
Please notice that any bank charges are in the expense of the account holder!

Please always use the original payment bill which you can print at the SB-Terminals

Locations of SB-Terminals

Option 4: you paid cash without presenting the orginal payemnt bill

Often the semester data is not transfered by the bank if the tuition/students' union fee is paid cash in the bank without presenting the original payment bill.

In this case, the amount can not be related and is transfered back to the account of the applicant.
Please notice that any bank charges are in the expense of the account holder!

Option 5: You made an EPS payment and the amount was booked twice

Please contact your bank. The bank has to contact the Raiffeisenbank. A reimbursement can be done by the Raiffeisenbank only.

Option 5: The original payment bill was used but still an error occurred

You did use the original payment bill but after tow to ten working days the payment is still not visible in U:SPACE?

Possible sources of errors:

  • You paid at a self-service terminal at the bank
  • The clerk at the counter in the bank did not transfer the personal semester data
  • You put the payment bill in one of the payment boxes at the bank

The fastest way to correct this:

1. Contact your bank.

The bank can communicate the correct personal semester data together with the reference number of the payment to the receiving bank (BAWAG PSK)

2. a few days later you check in U:SPACE, whether the tuition fee has been communicated correctly and the study program was thus continued:

  • amount has been communicated: account for the current semester is zero
  • study program continued: in the navigation you click „survey of studies“, then on „view“ there you see in „Rückmeldungen“  you can see if your studies are continued.

Option 6: the amount you paid was too high/too low

If you paid a higher amount (double payment, too high prescription) the balance will be refunded upon application.
If the amount you paid was too low you need to pay the remaining amount due at the Admission Office with your debit card until the end of the extended admission period. If you fail to pay the amount within the admission period (general and extended) you lose the admission to your studies and all connected benefits such as study grants, students insurance, family allowance a.s.o.

Option 7: you used obsolet bank data

As you have been informed via email to your u:account webmail, the bank account for paying tuition/students' union fee is changed with summer semester 2015. If you have used obsolet bank data, the amount will be transferred back to the account of the applicant.

Zusätzliche Informationen

Contact

Universität Wien
Student Point
Universitätsring 1
1010 Wien
Tiefparterre, Hof 4, Stiege 6
Tel. +43/1/4277-10600

english.studentpoint@univie.ac.at

Further contact information